FAQ
Where is HomeVac S11 Lite best used?
HomeVac S11 Lite performs best when used indoors, on dry surfaces, bare floors and carpets with short and firm textures. It is not recommended to use HomeVac on thick or plush carpets.
Switch to handheld mode by attaching the accessories after removing the floor brush and metal hose. Attachments can used for cleaning your sofa, bed,ceiling and stairs.
When should the accessories be used?
2-in-1 Crevice Tool - Composed of a narrow and soft brush. The soft brush is for hard surface furniture and the narrow brush can be used to vacuum for corners, niches and other hard-to-reach places, such as car seats, mats, and picture frames etc.
Pet Tool - The pet tool can be used for sofa surface and pet/human hair , etc.
Can it remove pet hair from clothes and bedding?
Yes, the Pet Tool can used for the cleaning of bedding, sofas, clothes, etc.
Can the device be used in humid environments?
No
What objects should I avoid when vacuuming with HomoVac?
1. Liquids.
2. Chemicals, inflammable and explosive hazardous materials.
3. Sharp objects such as broken glass, construction waste, screws, etc.
4. Burning objects such as cigarette butts, matches, and ash.
5. Pet excrement.
How much suction power does it have?
The suction power is 75AW with a 215W motor.
Is the motor a brush type or brushless DC motor with digital control?
The suction motor is a brushless motor with digital control.
Can I purchase the back-up battery seperately?
Yes.
What is the capacity of the dust bin?
Max 650ML.
Does the dirt container remove for easy cleaning?
Yes, press release button to open for simple maintenance. You can also unscrew the cyclone to clean the dust bin.
Does it have a filter and does it need to be cleaned?
Yes. it has a pre-filter next to the dust bin and a high performance filter in the air outlet. Both of them need to be cleaned after continued usage.
How do I wash the filter?
Rinse the filter and container with running water (room temperature) and let them completely air-dry. Do not expose them to direct sunlight or high temperatures.
How many times can you wash the filter before it should be replaced?
This depends on your cleaning habits. It is recommended to clean once a week (twice a week if you have a pet) and to replace the filter every 6 month or after 50 rounds of cleaning. This still depends on how frequently it is used.
How often does the HomeVac S11's dust collector need to be emptied?
It depends on the environment in which the vacuum is used. For best performance, empty HomeVac S11 when the dust collector is about 80% full.
How do I clean the rollers?
You must manually remove any string, hair or debris to clean the rollers.
Does the Vacuum Cleaner come with wall mount?
Yes, the wall mount base is in the package box.
How much noise does it make when in use?
Around 78dB in Max mode.
Does it come with the charger?
Yes, an AC charger is included.
How long is the charging cord?
About 70 inches
How long does it take for the HomeVac S11 to charge from 0%-100%?
It takes around 5 hours to charge HomeVac from 0%-100%.
Does the charger cut out when it reaches full charge?
Yes, it will turn off after 5 minutes of full charge
What is the best re-charge method for the HomeVac S11 Lite?
To preserve the lifespan of HomeVac S11 Lite , we recommend recharging when there is only one indicator blinking.
Can the device be charged via a different another power adapter?
No. In order to protect the normal use of the product, we strongly recommend that only our corresponding adapter be used.
How does the wall-mount base work? Does it have to be near a plug?
The wall-mount base is for storage only. It can be used for storage of the 2-in-1 crevice tool, and pet tool. It should be installed next to a socket for easy charging
Will the vacuum stand up on it's own or do you have to lean it against something?
No. The vacuum cleaner cannot stand on its own. Make sure it is mounted securely.
How long will the battery last in each mode?
Max mode:10min
Normal mode:35min
Why has my HomeVac S11 Lite's suction become weaker?
It may be due to the following causes:
1. The dust collector is too full. Empty the dust collector.
2. There is dust attached to the dust collector filter. Wash the filter and make sure it is thoroughly dry.
3. An object is stuck in the floor brush or hose. Remove all the obstructions from the floor brush and hose.
4. The dust collector is not properly attached and sealed. Ensure the dust collector is firmly lodged into the main body.
5. The speed/suction setting is not high enough. Try using the HomeVac on high-power.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
Why is dust coming out of my HomeVac S11 Lite while in-use?
It might be caused by the following:
1. The dust collector might be broken. Inspect the dust collector for any physical damage.
2. The filter may not be properly inserted. Double-check that the filter is properly aligned in the dust collector.
3. The sections of the HomeVac may not be assembled correctly. Ensure that all sections of the HomeVac (main body, handheld body, and dust collector) are aligned and in-place.
4. Try using the HomeVac on high-power.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
Why can't it clean long carpet?
The vacuum cleaner is suitable for cleaning short-lengthed carpets. The resistance of long-lengthed carpets is too large. To protect the floor brush, it will stop rotating.
What should I do if the floor brush stops spinning?
1. Please make sure the HomeVac is used on bare floors and carpets with short and firm textures.
2. Please make sure the floor brush is firmly lodged into the main body.
3. Please check if there is anything phycially broken on the floor brush.
4. Please clean the brushroll;
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
Why is my HomeVac making a strange noise while in use?
It is probably because an object is obstucting the rotating brush. Try cleaning out all dust and blockages inside the vacuum.
If these suggestions don't help, please contact us at support@anker.com for more assistance.
What is the warranty for this product?
We would like you to know that the HomeVac S11 Lite Cordless Stick Vacuum carries a 2-year limited warranty, and 12 months for battery pack.
How wide is the vacuum head?
The width of the brush is about 10.9 inches.