FAQ
Why doesn't RoboVac start cleaning?
Make sure the main power switch is in the 'On' position.
Make sure the battery is fully charged.
If you still have trouble, turn off the main power switch and then turn it back on.
Why has RoboVac suddenly stopped working?
Check if RoboVac is trapped or stuck on an obstacle.
Check if the battery level is too low.
If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
Why can't I schedule cleanings?
Make sure the main power switch on the bottom of RoboVac is turned on.
Make sure the scheduled time has been set correctly.
Check if RoboVac’s power is too low to start cleaning.
Cleaning schedules are erased when RoboVac is powered off or when reset to factory default settings.
If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Why is RoboVac's suction power weak?
Check if any obstructions are blocking the suction inlet.
Empty the dust collector.
Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
Why won't RoboVac charge?
Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base or power adapter.
Dust off the charging contact pins with a dry cloth.
Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
Why won't RoboVac return to the Charging Base?
Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
Clean the charging contact pins.
Why are RoboVac’s movements or travel paths abnormal?
Clean the sensors carefully with a dry cloth.
Restart RoboVac by turning the power switch off and on.
Why doesn't water come out during mopping?
Make sure there is enough water in the water tank.
Check if the mopping module is correctly installed.
Check if the water outlets are blocked. If they are, replace the filter elements.
Why does too much water come out during mopping?
Make sure the water tank has been installed properly.
Make sure the filter elements are correctly installed in place.
Why does RoboVac's cleaning time reduce in length?
Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
- Standard suction mode (on hardwood floors): Approx. 80 minutes of cleaning
- Max suction mode (on medium-pile carpets): Approx. 40 minutes of cleaning
If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.
Why can't RoboVac connect to a Wi-Fi network?
Make sure you entered the Wi-Fi password correctly.
Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.
Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the 'Troubleshooting > Wi-Fi connection' section in this manual.
Why can't I control RoboVac with Amazon Alexa?
Check if there are any internet connection problems.
Check whether you have installed the Amazon Alexa app onto your smart device and enabled 'eufy Clean - RoboVac' Skill in the Amazon Alexa app. For details, refer to the 'Smart Integrations' page in the eufy Clean App.
Make sure you have a eufy Clean account and have connected to RoboVac.
Make sure you are using correct Alexa voice-commands.
Why can't I control RoboVac with the Google Assistant?
Check if there are any internet connection problems.
Check if you have installed the Google Home app onto your smart device and initiated the 'eufy Clean' action in the Google Home app. For details, refer to the 'Smart Integrations' page in the eufy Clean App.
Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words 'Ok Google'.
Repeat your question. Speak clearly to the Google Assistant.
Does this RoboVac connect to Wi-Fi via 2.4GHz or 5GHz?
Only 2.4GHz
