This is my first door lock from Eufy after using their video doorbells for many years.
The installation was easy and straight forward. I did not have any issues installing the lock or even adding the lock to the Eufy app or Apple Home via matter.
The main gripe I have with my unit is related to the quality of the turnkey (deadbolt thumb mechanism). It feels really light and flimsy. Making it out of metal might have been a better choice. Also my turnkey seems it can over-rotate slightly making the whole mechanism not feel as premium.
The other issues I have are mainly related to the software. First you have the ability to turn on and off the notifications and even turn on and off unlock and lock individually. However, you cannot fine tune that further for example ignoring manual unlocks and locks so you end up getting a lot of phone notifications
The last thing is not really an issue but more of a feature request. This thing is almost perfect but would be more amazing if it had an geofencing auto unlock feature.
Overall though I am happy with my purchase. I switched off of the August lock which I have been using for almost a decade now and the palm vein technology is just crazy cool